Terms & Conditions
- Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
The provision of our services will be subject to the Else Solicitors LLP Terms of Business. WHO WE ARE? elselaw.co.uk is a site operated by Else Solicitors LLP (we or us, or our). Else Solicitors LLP is a limited liability partnership registered in England and Wales (OC346132) and is authorised and regulated by the Solicitors Regulation Authority. Our SRA Number is 513399. A full list of members may be inspected at the registered office – First Avenue, Centrum 100, Burton on Trent, Staffordshire, DE14 2WE. Our VAT number is 828477194. Financial Services and Markets Act 2000 We are able, in certain circumstances, to offer a limited range of investment services to clients because we are members of the Law Society. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide. We are not authorised by the Financial Conduct Authority. However we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activities, which is broadly the advising on, selling and administration of insurance contracts. The register is available at https://register.fca.org.uk under Exempt Professional Firms (EPF) Search. Insurance In accordance with the Solicitors’ Indemnity Insurance Rules, we have obtained and maintain professional indemnity insurance. This insurance is with Zurich Insurance Plc a public limited company incorporated in Ireland with registration number 13460 and whose registered office is Zurich House Ballsbridge Park, Dublin 4, Ireland. The UK branch of Zurich Insurance Plc is registered in England and Wales with registration number BR7985, and whose UK branch head office is The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire, PO15 7JZ. Complaints We aim to provide a service which matches your expectations and instructions and have an excellent record in providing client care of an exceptional standard. If however you are dissatisfied with any aspect of our service, please let us know as soon as possible. To resolve swiftly any client dissatisfaction, we operate a complaints handling procedure. If you want to discuss any aspect of the way your instructions are being undertaken please speak to the Client Partner responsible for your matter and identified in your client care letter. If your complaint is unresolved please ask for the matter to be referred to Christopher Else and/or Andrew Hickman. A copy of our Complaints Handling Procedure can be made available to you upon request. If your complaint relates to Christopher Else and/or Andrew Hickman or we are unable to resolve the complaint then we operate a complaint system through a local firm of solicitors who will try to resolve the matter – details of this is available at www.legalombudsman.org.uk. You may contact them on tel No: 0300 555 0333 (Overseas: +44 121 245 3050); email them to firstname.lastname@example.org or write to them at PO Box 6806, Wolverhampton, WV1 9WJ You can also refer the matter to the SRA and details are available at www.sra.org.uk. Any complaint will be investigated promptly and thoroughly and an explanation of the investigation will be given to you. This will be in writing if required. If you are not satisfied with the internal procedure, you may seek further help from the Legal Complaints Ombudsman. Details of the Legal Complaints Ombudsman are available at www.legalombudsman.org.uk. Alternatively if your complaint relates to a specific solicitor you can also refer to the Solicitors Regulation Authority and details are available at www.sra.org.uk. Our relationship is based on mutual trust and confidence. In the event of that coming to an end, it would be undesirable for us to continue to act. Accordingly, we believe it is right that you should be entitled at any time to cease instructing us and similarly we should be entitled to cease acting for you at any time (subject in our case to any overriding professional requirement to continue acting). In addition to the matters referred to above, you are entitled to complain regarding our charges. This may include:-
- You making a complaint about the firm’s invoices, such complaint to be made as set out above; and/or
- You exercising the right to object to an invoice by making a complaint to the Legal Complaints Service or the Office of Legal Complaints; and/or
- You making an application to Court for an assessment of the invoice under Part III of the Solicitors Act 1974.
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.